Feedback and complaints about NSW Fair Trading
If you have a complaint or a compliment about NSW Fair Trading, please contact us so that appropriate action can be taken, and we can learn from your experience.
Feedback from our customers plays an important role in reviewing and improving our services. If you have a complaint or a compliment about our service, please contact us so that appropriate action can be taken, and we can learn from your experience.
Feedback we accept
We welcome all constructive feedback about our services, and we request that you treat our staff with respect.
Please make sure the feedback you provide does not:
- relate to other complaints about a service or product not related to our performance
- contain unrelated personal or professional information of another party
- include personal or offensive comments.
Our complaint and feedback policy
As an agency of the Department of Customer Service (DCS), Fair Trading adopts the DCS Complaint Handling Policy which is modelled on the NSW Ombudsman’s guidelines for complaint handling.
We will endeavour to acknowledge your written feedback within 2 business days.
If your feedback is a matter about our services that you feel are unsatisfactory, we will consider your feedback and a representative of our team will be in contact within 20 days to advise you of:
- the outcome of the issue raised and any action we took
- the reasons for our decision
- the remedy or resolution/s that we have proposed or put in place.
How to provide feedback or make a complaint about our service
Email us at: fairtradingfeedback@customerservice.nsw.gov.au
Write to us at:
NSW Fair Trading - Customer Care
PO Box 972
Parramatta NSW 2124
Call us on 13 32 20
Aboriginal enquiry service
Freecall: 1800 500 330 (and ask to speak with an Aboriginal person, if you wish).
Language assistance
Telephone: 13 14 50 and ask for an interpreter in your language.
Hearing or speech impairment
You can contact us through the National Relay Service.
If you are not happy with our response
You can contact the Fair Trading Commissioner by writing to:
NSW Fair Trading - Fair Trading Commissioner
PO Box 972
Parramatta NSW 2124
If you are still not happy with the response, you can contact the NSW Ombudsman.
Free call: 1800 451 524